Machine Tool Support
& Service Parts Contacts
Controls, Motors and
Drives - We are at your service!
For SINUMERIK® and SIMODRIVE® products and
systems:
For Field Service and Hotline support
in North
America: please call 1-800-879-8079 and Press "2" to reach the SINUMERIK®
and SIMODRIVE® Service Department Monday through Friday 7:00A.M. - 7:00 P.M., CST. For emergency after hours service dial 1-800-879-8079 or
1-847-640-1595 and press "8" to leave a message that will be returned
as soon as possible.
or e-mail us at: SINUMERIKHOTLINE@SEA.SIEMENS.COM
For Spare Parts in North
America: please call 1-800-879-8079 and press"1" to reach the SINUMERIK®
and SIMODRIVE® Spare Parts Department Monday through Friday 8:00A.M. - 4:45 P.M., CST. For emergency after hours service dial 1-800-879-8079 or
1-847-640-1595 and press "9" to leave a message that will be returned
as soon as possible.
For Acramatic® products:
Special
Offers
Acramatic®
2100 - Along with our Cincinnati
location we have four new service locations to accommodate our customers.
- Detroit
- Los Angeles
- Ontario, Canada
- Seattle
For telephone support in North
America: please
call 513-494-5341
or e-mail us at:
ACRAMATIC.SUPPORT@SEA.SIEMENS.COM
For service parts: please call 1-800-354-0426.
To browse service parts click on this link: Browse
Service Parts
Benefits include:
- Open 24 hours a day, seven days a week.
- Reduce machine down time.
- Saves money.
- Return old parts for credit.
- Pay with VISA® or MasterCard®
- Exchange ProgramA replacement part is on its
way to you long before the old part gets to us (Parts must have the same
part number and be in repairable condition).
Ordering Information
Customer & Distributor Parts Requests:
1-800-354-0426
Information you will need:
- Control type
- Part number
- Ship to address
- Bill to address
- PO Number
If your request concerns a control or individual
part currently under warranty, you will also need the control serial number or
PO the individual part was purchased under. A purchase order will be required
for tracking purposes only. No charges will be applied to a warranty purchase
order with the exception of special shipping and handling charges for counter to
counter or door to door deliveries, or damage to the part not covered under
warranty.
If your request concerns a new control, motor or drive system under warranty contact your OEM.
Note: There will be a special handling
charge of $200.00, plus shipping assessed for all orders which require special
delivery services (door to door, counter to counter).
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